Refund and Cancellation Policy

How cancellations and refunds work for projects, products and downloads.

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This policy explains how cancellations and refunds work when you buy from FlowStack. We would rather fix a problem than argue about it, so if something is not right, tell us first.

Project work

Custom work, such as websites, apps, automations, extensions, AI tools and scripts, is covered by the written proposal you accept. That proposal sets out the price, the payment stages and what happens if either side stops the project. Where it says nothing different:

  • Before work starts. You may cancel in writing and any amount paid for work not yet started is refunded, less any costs we have already paid to others on your behalf.
  • Once work has started. You may cancel in writing at any time. You pay for the work completed up to the date we receive your notice, and we hand over that work once it is paid for. Fees for completed and delivered stages are not refundable.
  • If we cannot deliver. If we are unable to deliver what was agreed, we refund the fees paid for the part not delivered.

Ongoing support and maintenance

Support and maintenance plans can be cancelled in writing with effect from the end of the current billing period. Fees already paid for the current period are not refunded.

Products and subscriptions

Our products are sold through their own websites. Cancellation and refund terms for a product are those published on that product’s site at the time of purchase.

Digital downloads

Because software downloads, add-ons and licence keys are delivered immediately and cannot be returned, they are generally not refundable once delivered. If a download is faulty or not as described, contact us within 7 days of purchase and we will fix it, replace it or refund you.

Third-party costs

Amounts we pay to others for you, such as domain names, hosting, licences and paid services, are not refundable by us once paid. Their own refund terms apply.

How to ask for a refund

Email sales.flowstack@gmail.com with your name, the invoice or order number and the reason. We reply within two working days. Approved refunds are made to the original payment method; your bank or card provider may take a further few working days to show it.

Nothing in this policy removes rights you have under the consumer law that applies to you.

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