Privacy Policy

What we collect, why, and what you can do about it.

Last updated:

This policy explains what personal information FlowStack (“we”, “us”) collects through flowstack.space, why we collect it, and what you can do about it. We keep it short and we collect as little as we can.

Who is responsible

FlowStack is responsible for the personal information described here. You can reach us using the details at the end of this page.

What we collect

  • Messages you send us. When you use the contact form we receive your name, email address, phone number if you give one, the service you are interested in, and your message.
  • Comments. If you comment on a blog post we store your name, email address, the comment and its date.
  • Technical data. Like most websites, our server keeps logs that include your IP address, browser type, the pages requested and the time. To stop abuse of the contact form we also keep a scrambled (hashed) form of your IP address for up to one hour.
  • Project information. If you become a client, we hold the business contact details, documents and account access you give us so that we can do the work.

We do not ask for, and ask you not to send us, sensitive information such as health data or payment card numbers through this site.

How we use it

  • To reply to your enquiry and prepare a proposal.
  • To deliver, support and invoice the work you ask us to do.
  • To keep the site secure and working, and to prevent spam and abuse.
  • To meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for advertising.

Where the law requires a legal basis, we rely on: steps taken at your request before entering a contract and the performance of that contract; our legitimate interest in running and securing our business and answering people who contact us; your consent, where we ask for it; and our legal obligations.

Cookies and similar storage

This site does not use advertising cookies. It stores your choice of dark or light mode in your browser so the page looks the same on your next visit. More detail is in our Cookie Policy.

Who we share it with

We share personal information only with service providers who help us run the business, such as our hosting, email and accounting providers, and only as far as they need it to provide their service to us. We may also disclose information if the law requires it, or to protect our rights or the safety of others. If the business is sold or merged, information may pass to the new owner under the same protections.

International transfers

Our providers may process information in countries other than your own. Where that happens we rely on the safeguards the applicable law requires.

How long we keep it

We keep enquiries for as long as needed to deal with them and for a reasonable period afterwards in case you come back to us. We keep client and invoicing records for as long as tax and accounting law requires. Server logs are kept for a short period and then deleted. You can ask us to delete your information sooner (see below).

Your rights

Depending on where you live, you may have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, to receive it in a portable format, and to withdraw consent you have given. To use any of these rights, email sales.flowstack@gmail.com. We reply within the time the law allows. You also have the right to complain to the data protection authority where you live.

Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections and access limited to the people who need it. No method of sending or storing data is completely secure, so we cannot guarantee absolute security.

Children

This site is for businesses and is not directed at children. We do not knowingly collect personal information from children.

This site links to other websites, including the sites of our own products. Each of those has its own privacy policy, which applies when you use them.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

Contact

Questions or requests about your personal information: