Convo turns your WhatsApp Business number into a proper customer inbox. Every chat lands in one place, every person who writes is saved as a contact, and rules, automations and AI reply for you when you are busy or away.
What you get
- One inbox. Every WhatsApp conversation on one screen. Reply with text, a saved template, a file of up to 16 MB, or a reply drafted by AI that you can edit before sending. Ticks show when a message is sent, delivered and read.
- Contacts that build themselves. Anyone who messages you is saved with their WhatsApp name and number. Add email, company, notes and tags such as customer or vip, then search or filter by them.
- Templates and quick replies. Create WhatsApp message templates with personal fields like the contact’s first name, submit them to Meta for approval from inside Convo, or sync the ones you already have. Quick replies for answers you type often are ready at once.
- Auto-send rules. Ready-made rules welcome new contacts, follow up after two hours of silence, reply outside office hours, answer keywords such as “price”, and apologise when a reply is late. Limits per contact and cooldowns stop anyone getting the same message twice.
- Automations. When a message arrives, check conditions and run a chain of actions: reply, send a template, reply with AI, email you, post to Slack, call a webhook for Zapier, Make or n8n, update the contact or add a tag.
- AI replies. Add your own key from OpenAI, Anthropic (Claude), Google (Gemini) or any OpenAI-compatible service, write what your business sells and what it must not promise, and let AI suggest replies or answer customers by itself.
- A clear dashboard and activity log. See messages in and out, contacts and connection health at a glance, and find out exactly why an automatic reply did or did not go out.
Get started in four steps
- Create your account. Choose a username and password. You are in straight away.
- Connect WhatsApp. Paste five values from your Meta developer app. Convo checks them, sets up the webhook for you and sends a test message to your phone.
- Turn on replies. Switch on the greeting for new contacts, pick a few ready-made rules, and add an AI assistant if you want one.
- Go live. Switch your Meta app to Live and every customer who messages your number appears in the inbox.
Private by design
Each account is separate. Your number, chats, contacts and keys are visible only to you; administrators see who uses the platform, never your conversations. Convo does not resell AI: you pay your AI provider directly, at their price.
Built for
Shops, clinics, agencies, coaches and service businesses whose customers would rather send a WhatsApp than fill in a form, and teams who want quick, consistent replies without hiring someone to watch the phone all day.